The rapidly growing call center industry in Türkiye requires a qualified workforce with professional experience, strong persuasion skills, and advanced communication abilities in order to sustain its development and expand its scope of activity and influence.
In today’s world, where the importance of service quality continues to increase, the Call Center Services Program plays a significant role in meeting this need. Service quality and customer satisfaction, which are among the most important factors influencing consumer preferences, have become primary objectives across all sectors.
Within this framework, our program aims to train qualified professionals who are capable of managing fundamental business processes ranging from production to sales and effectively maintaining customer relations.
Professional Title Awarded to Graduates
Students who successfully complete the two-year Call Center Services Associate Degree Program through distance education are awarded the professional title of “Call Center Services Professional.”
Employment Opportunities
Due to the nature of the program, graduates may primarily be employed in call centers, whose sectoral capacity continues to grow, as well as in all departments and service points involving direct interaction with customers.